Refund Policy

When BILD gives a refund, and how to ask for one

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This Refund Policy sets out when BILD (British Indians Living in Dubai) will and will not give a refund. It covers the membership fee, event tickets, Business Directory listings and Featured placements. This policy governs refunds, and where BILD’s Terms and Conditions say anything different about refunds, this policy prevails.

Last updated: 9 September 2026

1. Membership fee

  • The BILD membership fee is a one-time fee and is non-refundable once paid.
  • If your application is declined by BILD after you have paid, the membership fee is refunded in full.
  • If your membership is suspended or terminated because you have breached the Terms and Conditions or the Community Rules, the membership fee is not refunded.
  • If you choose to leave BILD, or ask for your data to be deleted, the membership fee is not refunded.
  • If you were charged more than once for the same membership in error, the duplicate charge is refunded in full.

2. Event tickets

2.1 If you cannot attend

Event tickets are non-refundable. BILD commits to venues, catering and suppliers in advance on the basis of tickets sold, and those costs cannot be recovered once committed.

You may transfer your ticket to another person who is eligible to attend, at no charge, provided you email connect@bild.ae with the new attendee’s name at least 48 hours before the event starts. Tickets may not be resold for more than you paid.

2.2 If BILD cancels the event

If BILD cancels an event, you will be offered a full refund of the ticket price, or a credit towards a future BILD event, at your choice. Refunds are issued to the original payment method.

2.3 If BILD reschedules the event

If BILD moves an event to a different date, your ticket is automatically valid for the new date. If you cannot attend the new date, tell us within 7 days of the change being announced and you will be offered a full refund or a credit.

2.4 If an event is cut short or changed

If an event goes ahead but part of it does not, for example a performer withdraws or a venue restricts access, BILD may offer a partial refund or credit at its discretion. A change to the programme, the venue within the same emirate, or the running order does not by itself create a right to a refund.

2.5 If you are refused entry or removed

No refund is given where you are refused entry to, or removed from, an event because of your conduct, because you cannot prove your identity or membership, or because you breached the Terms and Conditions or the Community Rules.

2.6 Circumstances beyond BILD’s control

Where an event cannot go ahead for reasons outside BILD’s reasonable control, including severe weather, government restrictions, venue closure or a public emergency, BILD will offer a credit towards a future event. Where BILD is able to recover its own costs, it will offer a refund of the amount recovered instead.

3. Business Directory listings

  • Submitting a listing for review is free. Payment is only requested once your listing has been approved.
  • Listing fees are non-refundable, including for the unused part of a listing period, and including where you choose to remove your listing before it expires.
  • If your listing is removed by BILD because you breached the Terms and Conditions, no refund is given.
  • If BILD removes or suspends your listing for a reason that is not your fault, you will be refunded on a pro-rata basis for the unused part of the period.
  • If you pay a listing fee and your listing is then not approved, the fee is refunded in full.

4. Featured placements

  • Featured placement is bought in three-month periods and is non-refundable, including for the unused part of a period.
  • If BILD is unable to provide Featured placement for a substantial part of the period you paid for, you will be offered a pro-rata refund or an extension of the period, at BILD’s discretion.
  • Featured placement gives your business greater visibility. It is not a guarantee of enquiries, customers or revenue, and no refund is given because a placement did not produce the results you hoped for.

5. Disputes between members and listed businesses

BILD lists businesses. It does not sell their goods or services, is not a party to any contract between a member and a listed business, and cannot compel a listed business to give a refund. Any refund for goods or services bought from a listed business is a matter between you and that business.

6. Duplicate and incorrect charges

If you are charged twice for the same thing, or charged the wrong amount, tell us and we will refund the difference in full. Please contact us within 60 days of the charge.

7. Card processing fees

Where a third party card processing fee was added at checkout and shown separately on your confirmation, that fee is refunded together with the ticket price whenever BILD gives a full refund, for example when BILD cancels an event. It is not refunded on a partial refund or a credit.

8. How to request a refund

Email connect@bild.ae with your name, the email address you used to pay, what you paid for, and the date. Please include your Stripe receipt or confirmation email if you have it.

  • We will acknowledge your request within 5 working days.
  • Approved refunds are issued to the original payment method.
  • Refunds normally reach your account within 5 to 10 working days, depending on your bank or card issuer. BILD does not control that timing.
  • BILD cannot refund to a different card, account or person.

9. Your statutory rights

Nothing in this policy removes any right you have under UAE consumer protection law. Where the law gives you a stronger right than this policy does, the law applies.

10. Changes to this policy

BILD may update this policy from time to time. The version that applies to your purchase is the one published on this page at the time you paid.

This policy should be read together with BILD’s Terms and Conditions and its Privacy Policy.